Dear Sir/Madam,

We are pleased to cordially invite you to attend the official launch of the Viet Nam Provincial Governance and Public Administration Performance Index (PAPI) 2015.

Venue: Thang Long Ballroom, 7th Floor, Melia Hanoi Hotel, 44B Lý Thường Kiệt, Hà Nội
Time: From 08:00AM-11:30AM, Tuesday 12 April 2016

PAPI is a policy monitoring tool that reflects people’s experiences with the performance of local governments in governance, public administration and public service delivery. PAPI aims to improve the performance of local authorities to meet their citizens’ needs in two ways. Firstly, it promotes peer learning among local authorities and helps them compare their performance with that of other provinces in the country. Secondly, it enables citizens to benchmark their local government’s performance and advocate for improvement. PAPI offers a unique opportunity for a nationally and provincially representative sample of the population to give feedback to the Government on their experiences, as well as an opportunity for the Government to hear citizens’ voices. An infograph with essential PAPI facts is enclosed for ease of your reference.

The forthcoming 2015 PAPI Report presents the results of the fifth nationwide survey that aggregates the experiences of nearly 14,000 citizens who were randomly selected for face-to-face interviews in 2015. The report also provides a five-year retrospective of the performance of local governments during 2011-2015. We hope that PAPI provides both an insight into the past five years of provincial performance in governance and public administration, and a benchmark to gauge Government’s performance in future years.

Please register your participation at the link or email Ms. Do Thanh Huyen, Policy Analyst at or call her at 04-38-500-148. For more information about PAPI, please visit

We look forward to seeing you at the launch.

Sincerely yours,


Louise Chamberlain

Country Director

United Nations Development Programme

Address: 304 Kim Ma st, Ha Noi, Viet Nam

Tel: +84 4-38500100 | Fax: +84 4-37265520

M: +84-9141 62655


@ChamberlainUNDP web