Vietnam Airlines has received a “4-Star Global Airline” award from the Airline Passenger Experience Association (APEX) for quality airline services, joining major world airlines such as Air France, KLM, and United Airlines.

APEX is a not-for-profit organization representing the world’s leading airlines and providers, regularly conducting surveys and evaluations of the customer experience in order to improve the quality of service on board aircraft during the past 40 years.

Unlike Skytrax’s four-star rating, which ranks airline services through an overall assessment of service quality from the ground to the air, APEX’s rankings are based entirely on passenger feedback on the service quality of airlines.

Criteria for assessment include the comfort of seats, cabin services, food, and entertainment services. These are the services that Vietnam Airlines has invested in improving over recent years. From the unforgettable impression of traditional “pho” to seasonal fruit such as litchi and longan, food has become a bridge for Vietnamese culture being linked with domestic and foreign passengers.

Its entertainment service is constantly being upgraded, doubling to more than 100 movies, 300 music offerings, and nearly 200 TV programs to meet increasing demand among passengers. Business class passengers can also relax with a flat-chair, blankets, soft folding chairs, and pajamas.

Mr. Joe Leader, Managing Director of APEX, said that only 107 of the nearly 500 airlines are rated by customers as being of four or five-star standard. “We are very pleased that Vietnam Airlines has become one of only a few global airlines to win the four-star airline award for quality service,” he added.

The APEX Official Airline Ratings™ in 2019 used a five-star rating to evaluate more than 1 million flights from nearly 500 airlines worldwide from July 1, 2017 to June 30, 2018.

On July 17 in London, Vietnam Airlines again received four-star international certification from Skytrax. This third time was no surprise and demonstrates its efforts to satisfy passengers.

Positioning itself as a world-class airline, plans to upgrade the quality of its products and services from ground to air were put together in 2014 and 2015.

From the convenience of its website, ticketing services, the friendliness of its staff at check-in counters, and comfort and convenience in its domestic and international lounges, to safety, cleanliness and comfort, business class dinners, seating arrangements, and entertainment programs on long journeys; all have undergone upgrades every year as part of meeting Skytrax’s criteria- Vietnam Economic Times.


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