Vietnam Airlines has been recognized as a four-star international airline for the third consecutive year, meeting the rigorous assessment of Skytrax after choosing to improve the quality of its products and services to reach further into the international aviation market.
On July 17 in London, Vietnam Airlines again received the four-star international airline certificate from Skytrax. This third time was no surprise and demonstrates its efforts to satisfy customers.
Positioning itself as a world-class airline, plans to upgrade the quality of its products and services from ground to air were put together in 2014 and 2015.
From the convenience of its website, ticketing services, the friendliness of its staff at check-in counters, and comfort and convenience in its domestic and international lounges to safety, to cleanliness and comfort, business class dinners, seating arrangements, and entertainment programs on long journeys; all have undergone upgrades every year as part of meeting Skytrax’s criteria.
Change continues at the national flag carrier. Implementing its strategy of promoting Vietnamese cuisine, it has selected Vietnamese-Australian chef Luke Nguyen as its Global Cuisine Ambassador from 2018 to 2020.
With the chef’s advice, Vietnam Airlines has brought elements of northern, central and southern culture and Hue into its cuisine. From familiar noodles to seasonal fruit such as lychee and longan, the cuisine has become an unforgettable element of a flight with Vietnam Airlines.
The recent introduction of dishes exclusively for Japanese passengers on Vietnam – Japan flights is also considered a breakthrough in its dining services.
At airports, Vietnam Airlines will re-arrange check-in counters for Business Class passengers, priority passengers. and members of its Golden Lotus Program.
From September, Business Class passengers will have improved seating and be given quilts and pajamas on international flights to the UK, France, Germany, Australia and Russia, to help them feel comfortable on the long journey. Hundreds of TV shows, music listings, and Hollywood movies will be added to its in-flight entertainment.
Skytrax objectively evaluated the carrier’s efforts to bring the highest quality products and services to passengers. This is the basis for Vietnam Airlines to continue investing to best meet the expectations of passengers, from ground to flight- Vietnam Economic Times.
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